SuperOps

Getting started with the admin console

Learn how you can use templates to document frequently used work items and reuse them with ease.

Managing your templates

Learn how to deliver a personalized experience with a customizable agent & simplify frequent actions for your clients with the system tray.

Managing your system tray and agent branding

Learn how to set up your email and subdomain for your support and sales mailboxes, and add additional mailboxes for white-labeling.

Setting up and using mailboxes in SuperOps

Take a look at how clients see their portal and how they can use it to self-serve

Using the client portal

A quick guide to customer support access

How notifications work in SuperOps

Setting up Requester SSO in SuperOps

Enable instant notifications for Slack & MS Teams. Keep technicians updated on tickets, tasks, & events.

Setting up Notifications for Instant Messaging

Admin Settings 

Setting up your profile information

Enabling two-factor authentication

Setting up your profile information 

Setting up holiday management

Add Technicians

Setting up your subdomain and email

Adding your MSP's information

Manage Email Notifications

Setting up your MSP information 

Setting up your CNAME in SuperOps

Adding your brand's logo in SuperOps

Setting up CNAME and brand logo

Setting up technician roles

Setting up requester roles

Creating technician groups

Configuring Roles and Groups 

Configuring and managing your SLAs

Creating an SLA

Manage and configure SLAs

Learn about ticket fields and how they can help you gather and store critical information.

All about ticket fields

Managing ticket statuses

Priority matrix

Resolution codes

Set up your help desk 

Creating reply templates

Creating task templates

Set up advanced configurations 

CSAT Surveys

Technician Logins

Requester Logins

Session Timeouts

IP restrictions

Configure Security management 

Set up technician/requester login, session timeouts and, IP restrictions

Admin settings - Configure security management

Setting up Technician SSO with Azure AD

Here’s everything you need to know to configure the single sign-on (SSO) process through your Okta account.

Configure Single Sign On (SSO) with Okta

Configuring multiple mailboxes

Setting up your help desk

Set up advanced configurations

Setting up SSO with Google

How Tos

Roadmap

SuperOps for IT teams

Find answers and get help from Intercom Support and Community Experts

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