Solving certain issues is child's play for you. ‘Task Templates’ are the magic bullets that will help you put a structured solution to your most common issues. You can attach the Task Templates to Runbooks or associate them with tickets.
To create task templates:
Navigate to Settings > Advanced Configuration > Task Templates. Click ‘Create’.
2. Name and describe the Task Template in the ‘Create new Task Template’ page.
3. Select the technician group and the technician who needs to be on the task.
4. Enter the estimated time of completion in hours and minutes.
5. Click ‘Save’.