SuperOps

Set up technician/requester login, session timeouts and, IP restrictions

Admin settings - Configure security management

Set up technician SSO in SuperOps using Azure AD to secure MSP access with SAML, configure claims, and manage login via centralized identity.

Setting up Technician SSO with Azure AD

Here’s everything you need to know to configure the single sign-on (SSO) process through your Okta account.

Configure Single Sign On (SSO) with Okta

Configure multiple mailboxes in SuperOps to route tickets from different email accounts into your MSP help desk for better ticket management.

Configuring multiple mailboxes

Configure your help desk in SuperOps by mapping ticket events, creating priority matrices, and managing categories to streamline your MSP ticketing workflow.

Setting up your help desk

Set advanced configurations in SuperOps to optimize MSP operations, custom-define roles, automate tasks, and control system notifications.

SuperOps Advanced Configuration for Reply and Task Templates

Manage and configure SLAs in SuperOps to create service level policies set target times monitor compliance and improve MSP customer satisfaction

SuperOps Guide to Creating and Configuring SLAs

Set up SSO with Google in SuperOps to enable single sign-on for your team using Google Workspace credentials and streamline secure login.

Setting up SSO with Google

How Tos

Roadmap

SuperOps for IT teams

Find answers and get help from Intercom Support and Community Experts

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