There are two ways to whitelist SuperOps in ESET:
Method 1 - Excluding by disabling the protection
Step 1: Go to the ESET PROTECT dashboard.
Step 2: Select Policies.
Step 3: Add a new policy or edit the existing policy.
Step 4 : Navigate to Settings ➝ Protections
Step 5 : Select any option between Balanced, Cautious, or Off under POTENTIALLY UNSAFE APPLICATIONS. Do not select Aggressive. Refer to this document to understand the difference between these options here: https://help.eset.com/eea/9/en-US/idh_config_scanner.html
Step 6: You can select any one of the below options, to save the policy.
🔘 : All settings in this panel won't be set by this policy. They will be editable (unlocked) on the client.
⚫ : All settings in this panel will be set by this policy. They will be locked (not editable) on the client.
⚡ : All settings in this panel will be forced by this policy. They will be locked (not editable) on
the client and won't be overwritten by other policies respecting the policy hierarchy.
Step 7 : Click on CONTINUE and hit ASSIGN.
Step 8: Select the targets to apply the policy.
Step 9: Also, select the check boxes of target name and click OK.
Step 10: Check whether the selected targets are displayed and click CONTINUE.
Step 11: Click FINISH.
Method 2 - Excluding via Process exclusion list
Step 1: Go to the ESET PROTECT dashboard.
Step 2 : Select Policies.
Step 3: Create a new policy or edit an existing policy.
Step 4: Select Settings.
Step 5: Navigate to DETECTION ENGINE ➝ EXCLUSIONS. Click on the Edit option in Performance exclusions.
Step 6 : Click on Add to add a new folder path.
Step 7: Add your SuperOps folder path, including its bin folder and hit Save. A sample folder path is given in the below image. (C:\Program Files\superopsrmm\bin\*)
Step 8: Click Save.
You can select any one of the below options, to save the policy.
🔘 : All settings in this panel won't be set by this policy. They will be editable (unlocked) on the client.
⚫ : All settings in this panel will be set by this policy. They will be locked (not editable) on the client.
⚡ : All settings in this panel will be forced by this policy. They will be locked (not editable) on the client and won't be overwritten by other policies respecting the policy hierarchy.
And click CONTINUE.
Step 9: Click on Assign
Step 10: Select the targets to apply the policy.
Step 11: Also, select the check boxes of the target names and click OK.
Step 12 : Check whether the selected targets are displayed and click CONTINUE.
Step 13 : Select FINISH.
How to quarantine SuperOps back to original state from ESET server or client?
Step 1: Select More Options.
Step 2: Select Quarantine.
Step 3: Select the SuperOps detection (WinGo/SuperOps.Ai)
Step 4 : Click on Restore and select Restore and Exclude.
Step 5 : Confirm RESTORE AND EXCLUDE.
Step 6 : It might take 1-2 minutes for SuperOps to be restored.
Will SuperOps work as usual, if we restore it?
Yes, SuperOps will be restored to it's original state and will start working as usual. Please make sure to start the SuperOps service after it is restored.