ISL Online Work From Home provides secure access from any location, whether you are at home on the go. Powerful screen sharing technology, ensures efficient and productive remote work, globally.
Learn how you can set up ISL Online for remote access and integrate it with SuperOps to create a seamless work-from-home experience.
Prerequisites
For requesters who have been granted access to ISL Online WFH, it is mandatory that they install the ISL Light Viewer app on the asset they want to remote in from. This installation is essential to ensure the proper functioning of the integration.
You can download the ISL Light for your respective operating systems from the links given below:
Before you get started, read through the following instructions carefully.
Enable, add, and save WFH for relevant requesters and client admin of each client.
Go to Settings > Roles and groups - Requester roles. Give “view” permission for Assets to your client admins or requesters. Similarly, enable “Remote desktop” for them to take remote sessions.
Requesters or client admins must install the ISL Light Viewer app on their workstations to watch their remote session.
How the billing works
The billing cycle starts on the first day of the month and ends on the last day of the month.
Your invoice for the current month will be generated on the 5th of the following month.
Adding a new requester, even on the last day of your billing cycle, will be included in your current invoice.
Removing a requester during the current billing cycle will only impact the pricing on your next billing cycle.
Configuring ISL Online Work From Home
To add ISL Online WFH from SuperOps,
Navigate to Marketplace > ISL Online.
Currently, ISL Online WFH support is limited to the 'SuperOps License' only. You will not be able to enable this for any ISL Online licenses you add on your own.
Inside the Add-On Products tab, you’ll find ISL Online WFH listed.
Configuring the ISL Online service item
Before you can add a subscription item for a client, you must first choose a service item associated with the ISL Online WFH add-on for client-level billing.
Choose an existing service item from the dropdown list or create a new one by clicking the “+Create New” button.
Adding Clients and Requesters
Once you add the service item, you now have to associate clients and requesters to start billing.
To add clients and requesters click on the +Client button. Choose the client you want to add from the drop-down list and select the specific requesters within that client for whom WFH should be enabled.
To include this subscription item in the contract for this particular client, please check the provided checkbox. This checkbox will not be available if no service item is selected.
Once all your selections are made, click Save.
You can see the current billing amount, revised billing amount, and the list of all clients for whom you’ve enabled ISL Online WFH here.
(Please note, you will be billed for the users you've selected at the end of the billing period.)
To view or edit the details of the subscription item within the contract, click on "Manage item"s
To add/remove requesters added under a client click on the “Edit Icon” beside each client. You will be taken to the requester list, where you can add or remove access for the users of your choice.
Once you've saved your changes, the WFH add-on page will display a summary of the current number of clients and requesters that are currently enabled for ISL Online WFH.
Note: Here are the local currency prices for ISL WFH:
USD: $5.00 per requester
EUR: €5.00 per requester
GBP: £5.00 per requester
AUD: $8.50 per requester
Viewing ISL Online information on the client page
For the clients listed here, you can navigate to their respective client pages and find ISL Online WFH listed as a contract item under the Contracts tab, along with the billing details.
On the Requesters page, you'll notice the ISL Online icon displayed for all requesters for whom ISL Online WFH has been enabled.
Initiating remote sessions from the requester portal
Within the requester portal, if ISL WFH is enabled for that specific requester, then a “Remote” button will appear in the Assets tab as shown below with the ISL WFH home option.
Requesters can simply click this button to initiate a remote session.
If the ISL Online Streamer app is not installed in the asset that you want to remote into, the "Remote" button will be greyed out and you won't be able to initiate remote sessions.