Remote sessions are crucial for technicians. To streamline this process, we've partnered with ISL Online and integrated it directly into SuperOps.
This integration allows you to seamlessly initiate remote sessions with clients while managing their assets, all within the SuperOps platform. ISL Online is included with all paid SuperOps subscriptions, so you can offer remote support at no extra charge.
Before you get started, please ensure that you have installed the ISL Online for SuperOps app on your device if you are integrating ISL Online using SuperOps’ license. Please note that your ISL account will be created using your SuperOps Email ID.
How to set up the integration
Navigate to Settings > Marketplace
You will find ISL Online listed under the Remote Desktop section. Click the Integrate button on the right to open the configuration page and start the integration process.
Download the ISL Online for SuperOps app for your operating system.
Go to Settings > Policy Management > Select the policy of your choice > Remote Desktop. Switch on the toggle for ISL Online.
You can now start taking remote sessions!
System requirements
Operating Systems
Microsoft Windows
Microsoft Windows 11
Microsoft Windows Server 2025
Microsoft Windows Server 2022
Microsoft Windows Server 2019
Microsoft Windows Server 2016
Microsoft Windows 10 (32-bit and 64-bit)
Microsoft Windows 8.1 (32-bit and 64-bit)
Microsoft Windows Server 2012 R2
Microsoft Windows 8 (32-bit and 64-bit)
Microsoft Windows Server 2012
Microsoft Windows 7 (32-bit and 64-bit)1
Microsoft Windows Server 2008 R2
Microsoft Windows Server 2008
Microsoft Windows Vista
Microsoft Windows Server 2003 R2
Microsoft Windows Server 2003
Microsoft Windows XP (32-bit and 64-bit)
Note: ISL AlwaysOn 2.2.10 was the last version to support Microsoft Windows versions NT 6.0 and below (Windows Vista / Windows Server 2008).
Note: ISL AlwaysOn 2.1.2 was the last version to support Microsoft Windows versions NT 5.0 and below (Windows 2000 / Windows 2000 - Server version).
Note: Windows devices with ARM architecture are not supported.
Mac OS
macOS 15.X Sequoia
macOS 14.X Sonoma
macOS 13.X Ventura
macOS 12.X Monterey
macOS 11.X Big Sur
macOS 10.15 Catalina
macOS 10.14 Mojave
(Please note: For Mac users, once ISL always on (streamer) is installed, permissions to "screen & system audio recordings", "disk access" need to be given.)
Important: With macOS 10.15 Catalina Apple introduced additional changes to its Security settings which further affect the workflow when running ISL Online applications. Please refer to the following topic for an explanation:
Important: With macOS 10.14 Mojave Apple introduced some changes in Security which affect the workflow when running ISL Online applications. Please refer to the following topic for an explanation:
Note: ISL AlwaysOn 4.4.2234.23 was the last version to support Mac OS versions 10.13 and below.
Note: ISL AlwaysOn 4.4.1950.35 was the last version to support Mac OS version 10.8.
Note: ISL AlwaysOn 2.2.10 was the last version to support Mac OS versions 10.7 and below.
Linux
Linux kernel 2.6.32 or newer (64-bit)
glibc 2.12 or newer
systemd v246
X Window System
Tested on:
Ubuntu 16.04, 18.04, 20.04, 22.04
Debian 9, 10, 11, 12
CentOS 8
Not supported:
Wayland
Linux 32-bit
arm64 architecture
Internet Connection
ISL AlwaysOn 2.2.5+
In ISL AlwaysOn 2.2.5, bandwidth usage was reduced. ISL AlwaysOn sends a ping packet to the ISL Conference Proxy server to maintain online status every 30 seconds. There used to be additional packets sent every 5 seconds which were not required. This additional packet sending was removed, and packets are now appended to ping packets, which results in less network traffic.
The ping packet to the server is 131 bytes every 30 seconds to the server, and the server will respond to each ping with the same packet.
ISL AlwaysOn 2.2.4 and below
For bandwidth, when a remote computer is available, ISL AlwaysOn uses ping packets to keep alive the connection.
Once the ISL AlwaysOn service program registers with the server, it will only send a ping packet every 30 seconds. The server will respond to each ping with the same packet. Below the application level packet, there is an SSL layer that wraps application data.
The payload data within a packet consists of 20 bytes.
ISL AlwaysOn ping packets are around 70 bytes on the TCP layer and the server responds with the same packet.
The total packet size will be around 90 bytes.
Default keep alive settings are used: 1 packet per second.
When connected to a remote computer, the required bandwidth minimum is not defined, although we recommend at least a 50 kbit/s connection for more comfortable work.
Tags: isl alwayson for desktop, isl alwayson, system requirements
List of Potential Errors:
90002: ISL Server Error: A problem occurred with the ISL server. Please try again later or reach out to our support team.
90003: Email Already Registered: This email address is already in use. Please reach out to our support team.
90004: Domain Already Registered: This ISL domain is already registered. Please reach out to our support team.
90005: Invalid Email Address: The email address you entered is not valid. Please reach out to our support team.
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Note: Please click on the following article for all Tray Icon related queries:
https://help.islonline.com/19809/387983