In SuperOps, you can configure Splashtop at the policy level for different clients with granular control over your remote desktop settings. You can be as granular as you like and customize the way you want Splashtop to work for different clients.
Note: Policy level changes for Splashtop will not work if you use your own (BYOB) Splashtop license. It will work only if you use the SuperOps license.
How to configure Splashtop at a policy level
1. go to Settings > Policy Management.
2. Select your desired policy set and click Remote Desktop.
3. Turn on the toggle button to enable Splashtop.
4. Configure your Basic Settings. Hit Save once done.
Splashtop Settings
Basic Settings:
Settings | Description | Default State |
Request Permission to Connect | Requests for permission to connect before the connection is established | No change. Your current configuration will be retained. |
Hide tray Icon | Disables the Splashtop Streamer Icon | No change. Your current configuration will be retained. |
Display name | Customize the way your name appears to users when you access their computers | No change. Your current configuration will be retained. |
Connection Duration | Set up the time within which the Splashtop viewer should be initiated once the remote button is clicked | 2 mins |
Enable Auto Launch | Starts the Splashtop Streamer automatically when the computer starts up | OFF |
Idle Session Timeout | Disconnects a remote session if the session is idle beyond the set duration | 30 mins |
Note: The time period you set for Connection Duration will also affect the window within which a system reboot needs to be performed. If you typically perform system reboots, please set up a sufficient amount of time.
Advanced Settings:
Settings | Description | Default State |
Sound | Controls Splashtop Streamer’s audio output | Remote and Computer |
Require Additional Password to Connect | Set up a security code that needs to be entered when connecting remotely | No |
Enable Lock Screen at the end of Session | Enabling this will lock your remote computer to the log in screen after disconnecting via Splashtop | OFF |
Enable Direct connection | Enabling this will use LAN when on the same network for better performance. | OFF |
Note:
Advanced Settings will only work if your SuperOps agent is updated to the latest version (202406071557 and above). If you don't see Advanced settings in your account, please reach out to support and we will upgrade the agent to the current version.
For Linux devices, sound settings may not work as expected. This is an ongoing issue with Splashtop that they are trying to fix.
For Mac devices, please ensure the sound driver is installed on the streamer app.
In the table below, see which Splashtop settings are available for Windows, Mac, and Linux devices respectively.
Settings | Windows | Mac | Linux |
Request Permission to Connect | ✅ | ✅ | ✅ |
Hide tray Icon | ✅ | ✅ | ✅ |
Display name | ✅ | ✅ | ✅ |
Connection Duration | ✅ | ✅ | ✅ |
Enable Auto Launch | ✅ | ❌ | ✅ |
Idle Session Timeout | ✅ | ❌ | ✅ |
Sound | ✅ | ✅ | ✅ |
Require Additional Password to Connect | ✅ | ✅ | ❌ |
Enable Lock Screen at the end of Session | ✅ | ✅ | ✅ |
Enable Direct connection | ✅ | ✅ | ❌ |
Things to note
1. Once you enable a Splashtop policy for a client, SuperOps will do one of two things on the end-user's device:
If the end-user's device has Splashtop installed, SuperOps will update Splashtop settings based on the configurations you have set up in the policy.
If the end-user's device does not have Splashtop installed, SuperOps will go ahead and install it with the same configurations as per the policy.
2. If you use Asset Group-based policy, the most recently created asset group's policy will take precedence.
3. Splashtop Work From Home and Splashtop Premium will apply only when Splashtop is enabled at the policy level. The settings configured at the policy level will apply as is on the requester's end as well.
4. The Remote and Install Splashtop buttons will appear in the asset page only if Splashtop policy is installed and enabled for that particular asset. If Splashtop policy is disabled, these options will not be available in the UI.
