📝 Note: Network monitoring is available as an add-on. Learn more about our add-ons here.

Similar to how you manage and monitor your endpoints, you can also manage network devices in SuperOps with the network monitoring module. In this article, we will look at the network device types that are supported along with the SNMP and ICMP details fetched by SuperOps for these devices.

The list of network device types that can be monitored are:

These device types come with an exhaustive list of default monitors. If there are other metrics you would like to monitor, you can do so by creating custom monitors.

On top of SuperOps’ list of fully supported network devices, you can bring in more network devices and start monitoring them with custom monitors. SuperOps will fetch interface details for these device types by default. If you would like to monitor specific metrics, you can do so with custom OID monitoring. See how you can add custom monitors here.

List of additional network device types:

We will soon be adding more monitors for all the device types listed above, and minimize the need for you to create custom monitors.

SuperOps uses SNMP and ICMP to fetch metrics and details from a network device. ICMP is enabled for all network devices by default, and you have the flexibility to turn on/off SNMP based on your monitoring needs.

1. Navigate to Modules > Assets

2. Under Asset Views, you will see a separate view for each network device. Let's click on Printers and see what details are available.

3. In the Printers view, you will see a list of all discovered printers.

4. Select the printer you'd like to monitor. On the Summary page, you’ll see metrics and status updates such as ICMP Details, Toner details, Cover status, and more that deliver insights on the printer’s condition and health.

All network devices will have the ICMP protocol enabled by default. If you have devices that you would like to monitor only using ICMP, you can choose to disable SNMP using the Configure option.

5. On the details page, you'll be able to see Availability Status and data fetched by default monitors provided for printers. These default monitors for printers include:

You can also set up custom monitors to track and monitor additional metrics. Learn more about custom monitors here.

For each category, the enabled monitors in your settings will be visible on this page. Additionally, Availability Status details can be seen for all network devices in the form of plotted graphs, showing Response Time and Packet Loss data.

6. Under the Network tab, you’ll find an overview of the different types of network interfaces available for that printer. For example, Ethernet, Wi-Fi, Bluetooth, etc.

7. Under the Policy tab, you’ll find all the printer policies available. You can also create new policies by clicking on the +Policy button.

8. You’ll find the list of tickets associated with this printer in the Tickets tab.

9. Under the Alerts tab, you’ll find all the alerts generated for this printer. You can resolve individual alerts or bulk resolve or delete multiple alerts too.