SNMP Discovery:
1. What is a probe in SuperOps?
A probe in SuperOps is a crucial tool used for scanning devices within a network. These probes perform regular scans to gather essential information, including performance and health metrics like CPU usage and memory status. By collecting such data from network devices, probes offer valuable insights that facilitate optimization efforts.
2. How to add a probe in SuperOps?
To convert an existing asset into a probe or install a new probe in SuperOps, follow these steps:
Navigate to Modules > Network Monitoring > Probes.
Click the +Probe button in the top right corner.
Choose whether you want to convert an existing asset into a probe or install a new probe.
For more detailed information, refer to this article.
3. What are credentials in SNMP?
A credential in SNMP is an authentication key, often in the form of a community string, used to securely access and manage network devices. It verifies the legitimacy of requests and controls the level of access granted.
4. What are the types of credentials used in SNMP?
There are three types of credentials used in SNMP: Version 1 (v1), Version 2 (v2c), and Version 3 (v3).
5. How to add SNMP credentials in SuperOps
To add SNMP credentials to SuperOps, follow these steps:
Navigate to Modules > Network Monitoring > Probes, Network Scans, or Discovered Assets.
Click on the “Credential” button in the top right corner.
For more detailed instructions, check out this article.
6. What are subnets in network monitoring?
In network monitoring, subnets are smaller portions of a larger IP address range, that help technicians manage and monitor network devices more efficiently.
SuperOps automatically retrieves subnets upon adding a probe. However, in certain instances, SuperOps may not fetch the subnets automatically. In such cases, you have the option to manually input and add the subnets to SuperOps.
Check out the article to know more about manually adding subnets in SuperOps
7. How do I add manual subnets in SuperOps?
To manually add subnets in SuperOps, follow these steps:
Navigate to Modules > Network Monitoring > Network Scans.
Click the +Subnet button in the top right corner.
For further information, refer to the relevant article.
8. What are known, unknown, and failed assets in SuperOps?
Known assets: These are assets recognized by SuperOps and are part of the SysObject library. Currently, only printers are recognized as known assets, provided they match the provided credentials.
Unknown assets: Network devices (including printers) that respond to your probe but are not part of SuperOps’ SysObject library are listed as unknown assets.
Failed assets: These are network devices that do not respond to the probe's SNMP discovery and are marked as failed assets.
9. How to add/ignore an asset for monitoring in SuperOps
To add or ignore an asset for monitoring in SuperOps, follow these steps:
Navigate to Modules > Network Monitoring > Network Scans > Assets discovered.
Under the known asset tab, click on the Add/Ignore option parallel to the device.
10. How to view errors for failed assets in SuperOps
To view errors for failed assets in SuperOps, follow these steps:
Navigate to Modules > Network Monitoring > Network Scans > Assets discovered.
Under the failed assets, you'll find the View error option next to each device.
Click on it to view the reasons why an asset was marked as a failed asset.
11. Why might an asset be marked as a failed asset in SuperOps?
There are multiple reasons why an asset might be marked as a failed asset in SuperOps, including:
Invalid credentials for the client or site.
The network device is not SNMP-enabled.
The profile is unmatched.
SNMP timeout is exceeded.
12. How to retrigger SNMP scan for a failed asset in SuperOps
To retrigger an SNMP scan for a failed asset in SuperOps, follow these steps:
Navigate to Modules > Network Monitoring > Network Scans > Assets discovered > Failed assets.
Click on the re-scan option.
13. How to schedule an SNMP scan in SuperOps
To schedule an SNMP scan in SuperOps,
Navigate to Modules > Network Monitoring > Network Scans
Click the Modify button on the top of the screen to schedule scans.
14. How to add/modify/delete a credential and associate it with scanning in SuperOps
To manage credentials and associate them with scanning in SuperOps, follow these steps:
Navigate to Settings > Asset Management > Credential Definition.
Add, modify, or delete credentials as needed.
15. How do I view all discovered assets in SuperOps?
To view all discovered assets in SuperOps, navigate to Modules > Network Monitoring > Discovered Assets > Assets Discovered.
16. What is the SNMP timeout?
The SNMP timeout specifies the maximum amount of time that the probe is willing to wait for a response from the device after sending a request.
SNMP Monitoring:
1. What are ICMP and SNMP monitoring?
ICMP and SNMP are two distinct protocols used for network device discovery and monitoring. ICMP, or Internet Control Message Protocol, is a simple protocol primarily used for checking device reachability by sending "pings." SNMP, or Simple Network Management Protocol, is a more comprehensive protocol used to collect diverse data from devices, including status, performance, and configuration information.
2. What is an OID?
An OID, or Object Identifier, serves as a unique identifier used to reference a specific object within a Management Information Base (MIB).
3. What is MIB?
An MIB, or Management Information Base, is a database that stores information about network devices. MIBs are organized into objects, each identified by a unique OID.
4. What are monitors in SuperOps?
Monitors in SuperOps are tools used to gather data from network devices. Monitors can be configured to collect various metrics, such as cartridge levels, storage status, and other consumable information.
Check out this article to learn more about Monitors
5. What are the default and custom monitors in SuperOps?
Default monitors are pre-configured monitors available for SNMP devices in SuperOps, while custom monitors are user-created and customizable monitors tailored to collect specific metrics.
Check out this article to learn more about custom monitors
6. What are the supported data types for monitors in SuperOps?
SuperOps. supports three data types for monitors: string, number, and enum.
7. What is Enum in SuperOps?
An enum is a data type used to represent a set of discrete values. For instance, Enum can be used to represent ink levels as 1 for low, 2 for adequate, and 3 for full.
8. How do I configure an asset view in SuperOps?
To configure an asset view in SuperOps, follow these steps:
Go to Modules > Assets.
Click the + icon near the Assets tab.
Provide a name and description for the view.
Under Asset Types, select Printers to set up a printer view.
9. How do I enable and disable monitors in SuperOps?
To enable or disable monitors,
Navigate to Settings > Asset class > Printers > Monitors
Under the Monitors tab, you’ll be able to see the list of all default monitors. You can enable or disable the monitors of your choice.
10. What is a time series graph in SuperOps?
A time series graph in SuperOps is a visual representation of data points plotted over time. It is often used to display trends, patterns, and anomalies in data.
11. What are the monitors supported at the default level for printers?
The following is the list of Default monitors provided by SuperOps
System Info
Interface Details
General
Printer cover
Supplier Details
Input tray details
Output tray details
12. What is an expression monitor in SuperOps?
An expression monitor in SuperOps is a custom monitor derived from a mathematical expression using data from one or more existing monitors. For instance, you can create an expression monitor to calculate page yield based on ink levels and ink consumption per page.
13. What operators are supported by expression monitors in SuperOps?
When creating custom monitors, you can use mathematical expressions with operators like +, -, *, /.
14. How do I trigger alerts for monitoring in SuperOps?
To trigger alerts for monitoring in SuperOps,
Navigate to Settings > Asset Management > Asset Class > Printers.
Check out the article to learn more about policies in SNMP.
Pricing:
1. How does pricing work for network monitoring?
The network monitoring add-on is available on the Standard (RMM Only) and Super plans. The add-on is priced at $20 per pack/month. With each pack you are allowed manage 20 network devices.
2. I already have additional endpoint packs purchased, do network devices get counted as additional endpoints?
No, network devices are billed separately, therefore, you will have to purchase network monitoring packs based on the number of network devices you want to manage.