In today's dynamic IT landscape, MSPs face increasing pressure to deliver exceptional service while navigating complex and fragmented environments. Centralizing workflows and maintaining visibility across critical systems are paramount. PSA platforms like SuperOps play a vital role, streamlining ticketing, invoicing, and resource allocation. However, backup management often remains a silo, leading to potential delays and increased risk.
Recognizing this challenge, Dropsuite has integrated its robust backup management solution directly into the SuperOps platform. This groundbreaking integration bridges the gap between backup management and core workflows, empowering MSPs with real-time awareness and seamless IT management.
What is Dropsuite?
Dropsuite is an award-winning cloud software platform enabling businesses and organizations globally to easily backup, recover and protect their important business information. Dropsuite’s commitment to advanced, secure, and scalable cloud technologies keeps them at the forefront of the industry and makes them the preferred choice of leading IT Administrators and Managed Service Providers globally.
Dropsuite for SuperOps
This integration will enable MSPs to receive alerts generated through Dropsuite as tickets in SuperOps.
How you can set it up
Click the settings icon on the pane to the left. On the settings page, scroll down to the bottom, and select marketplace.
On the marketplace page, you’ll find a list of available tools that you can integrate within SuperOps. You’ll find Dropsuite under the data back up category. Click Integrate to start the configuration process.
Click on Generate to generate API Token and subdomain details.
Log in to Dropsuite Partner Portal and go to Integrations > SuperOps
Copy the API token, subdomain and site URL and paste it in Dropsuite's SuperOps integration page.
Create a New Organization Synced with SuperOps
Follow the standard process to create a new organization in the Dropsuite Partner Portal.
Upon creation, a pop-up will list available integrations. Click Manage in the SuperOps section.
Select the client name, then click Connect. If required fields are empty, the Connect button will be disabled.
A green check mark will appear next to the organization, indicating successful mapping. An Unlink button will also appear if changes are needed.
Edit an Existing Organization and Map with SuperOps
In the Dropsuite Partner Portal, select the organization you want to edit.
Click View Integration from the kebab (three dots) menu.
In the pop-up window listing connected integrations, click Manage for SuperOps.
Select the new client name, then click Connect.
A green check mark will indicate successful mapping, and an Unlink button will be available.