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Setting up mailboxes in SuperOps
Updated yesterday

Using the Default Mailbox

  1. Navigate to Settings > Domain and Email

  2. On this page, you can configure your email and subdomain for internal communication and IT ticket responses.

3. A default outgoing address and forwarding address are available.

4. If multiple mailboxes are set up, you can select the default email address for sending responses.

5. Set Forwarding Rules: Copy the forwarding address to configure a forwarding rule in your mail server.

Adding Custom Mail Servers

  1. Click "Add New Mailbox" to create a custom mailbox tailored to your IT needs.

2. Here, choose if you want to set up the mailbox with the default forwarding address, or connect to your own mail server. If you select default, enter the outgoing email address for this mailbox, and use the forwarding address to set up a forwarding rule accordingly.

3. If you choose to use your own mail server, then you can take two routes: you can sign in with OAuth if you’re using a Microsoft mail service, or configure the settings for the other mail servers.

4. Choose Microsoft as the email service and then click sign in with OAuth. Once you’re signed in, you’ll see the mailbox address listed below with the connection status.

5. If you’re using other mail servers, select Others and start filling in the details of the mail server. Here’s what you’ll need to provide:

  • Credentials: email ID and password of the mail server

  • IMAP server name and port number

  • SMTP server name and port number


📝 Note: If you're adding a Gmail mailbox, you'll need to enable an app-specific password in your Google account. Once enabled, you can use the password while configuring the mailbox within SuperOps. Check out Google's guide on signing in with app passwords to see how you can do it.


Select whether you want to use SSL/TLS and click test connection to see if the connection to the mail server was successful.

6. If the connection was a success, you’ll see a connected badge right above the mailbox’s email address. If there was any issue while connecting to the mail server, you’ll see a relevant error message in the same spot to give you context on fixing the connection.

7. Once you’re done configuring the email address, you can personalize the email signature to ensure a fully white-labeled experience while using the mailbox for communication.


Advanced Settings

  1. Assign Mailboxes to Groups: Link a mailbox to a specific technician group to ensure tickets from that mailbox are routed appropriately.

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