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The Timer Widget
Mithra Ravikrishnan avatar
Written by Mithra Ravikrishnan
Updated over a week ago

Start a timer from wherever you are—from any tab you’re working from on the web and from your mobile during client visits. Unlike other solutions, you don’t have to add a ticket to start a timer (you can add tickets later from My Timers or from My Timesheet)

From the SuperOps.ai web app

The timer widget is located on the Navigation bar on the left. You can access timers from any tab you are working on.

Starting an auto-timer:

  1. Add a note and click on the play button to start the timer.

2. You can start, pause, or restart the timer from any tab

3. When you update the timer, it gets added to the My timers list

4. You can then associate the timer with an existing ticket or a project, or create a new ticket or project


📝Note: The time that you track is marked billable by default. You can choose to make it non-billable by clicking the currency note icon.


Associating Timers with Tickets or Projects:

Associate a ticket or a project with the tracked time to later convert it into a worklog.

To associate a ticket or a project,

  1. Click "Associate Ticket/Project" in the timer widget.

2. Search and select the ticket/project to link with the timer. You can also create new tickets/projects and associate timers with them.

3. Once you’re done, click “Add worklog” to convert the tracked time into a worklog.

4. You can also associate a timer with a ticket/project after saving the timer.


📝Note: The after-hours will be automatically calculated from you business hours that you have marked in your profile information.


Manual time logging:

While the auto-time tracker minimizes instances where you ballpark time, there may be cases where ballparking is unavoidable. Smart Tracker’s manual time logging ensures your ballparked times are as accurate as possible.

To manually add a timer,

  1. Switch to the Manual tab in the timer widget.

  2. Add a note and set the start and end times.


📝Note: The end time will be auto-populated as the current time. You can also change it as per your preference.


3. You can swap the start and end times by clicking on the swap button, as shown below.

4. If you’re pausing and restarting a task at different time slots, you can also add multiple timers for the same service using the "+Add" button and mark them as after-hours if required.

5. Time entries logged manually will be stored with a “MANUAL” tag against them.


📝Note: At any given moment, only one timer can be active. If another timer is resumed, any currently running timer will be automatically paused.


Mobile widget setup:

You can manage timers from the mobile app with a home screen widget.
To set up your home screen widget,

  1. Ensure you have downloaded the SuperOps.ai mobile app.

  2. Long-press your home screen, and you’ll see widget options.

  3. Search for the SuperOps.ai widget and select it.

4. The timer widget will now appear on your home screen, displaying the active timer.


Chrome extension setup:

To set your Chrome extension,

  1. Go to the Chrome Web Store and search for SuperOps Smart Tracker.

  2. Click "Add to Chrome."

  1. Choose "Add extension" to complete the installation.

  2. Pin the SuperOps extension to the Chrome toolbar for easy access.

  3. Upon opening the extension, enter your domain URL and click "Login."

  4. All your timers will be visible in the extension, allowing you to start, pause, restart, delete, and update service items directly from this page.

  5. The actions performed on the extension will sync with your web application.


📝Note:

  • The timer association with a ticket/project can only be done through the web app.

  • The extension is currently not supported by the Firefox browser.


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