Navigate to Modules > Tickets > Unknown tickets
You’ll see the "Associate Ticket" icon next to each ticket, as shown below.
3. Click the button highlighted above to associate the ticket with an existing or new client.
4. In the pop-up window, you can select a client, site, and requester from the provided drop-down list.
5. You can also create a new client and associate the ticket directly from this page by clicking on the Create client & associate button, as shown below.
📝Note: You can associate unknown tickets even without specifying requesters.