This new layout lets you work on ticket details while keeping the ticket list in sight, ensuring an efficient and intuitive workflow. Whether you're resolving issues or tracking updates, Classic View brings everything into a single, easy-to-navigate interface.
What is Classic View?
Classic View introduces a split-screen interface to simplify ticket management.
Left Panel: Displays a list of tickets. You can search, sort, filter, and even perform bulk actions directly from this view.
Right Panel: Showcases the details of the selected ticket, including conversations, worklog summaries, and properties.
How to switch to Classic View:
Navigate to Modules > Tickets
Click on the Classic View icon to switch to the new layout.
3. The screen will now split into two sections as shown below.
4. Click on a ticket in the Left Panel to view its details in the Right Panel, which updates automatically when you select a different ticket.
Ticket List View:
The left panel is your Ticket List View, where you can:
Assign technicians: Easily assign technicians to tickets by clicking on the assign icon.
2. Search, Sort, and Filter: Find specific tickets quickly using the search bar or filters.
3. Perform Bulk Actions:
Select multiple tickets by clicking the checkboxes.
Perform actions like marking tickets as spam, moving them to trash, merging, and resolving them.
📝Note: You can also collapse/expand the ticket views column by clicking on the icon as shown below.
Ticket Details Page:
The right panel is your Ticket Detail View, where you can access ticket details, reply to requesters, update properties, add products, schedule events, link assets, add worklog entries, and categorize unknown tickets.