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Integrating Lifecycle Manager with
Integrating Lifecycle Manager with
Mithra Ravikrishnan avatar
Written by Mithra Ravikrishnan
Updated over a week ago

This article provides instructions on how to integrate with Lifecycle Manager to pull configuration items from You can either opt to use a technician or an admin account to generate the API token.

The admin account grants full permissions for all the assets associated with that account, thus enabling the synchronization of all assets to Scalepad. You can also choose to use a technician API token, where only the assets authorized under that specific technician's account will be synced to Scalepad.

Integration steps in

Integration steps in Lifecycle Manager

  1. Add API credentials to Lifecycle Manager

Integration steps in

Subdomain name in

  1. Sign in to with your Administrator credentials

  2. Navigate to Settings > My MSP

  3. Click MSP information and make a note of the "subdomain name". For example,

  4. The subdomain is entered in "MSP Subdomain", and then "Add Integration."

Integration steps in for admins


The following is required for integrating with Lifecycle Manager:

  • You must have Administrator user credentials for your account

  • You must have Administrator user credentials for your Lifecycle Manager account or
    member permissions of Manage Sync Settings selected

Generating API tokens in

To generate API tokens, navigate to

  1. Settings > Profile information > API token

  2. Click the Generate Token button or copy the already-generated token as shown below.

  3. Once the token is generated, copy the API token and store it in a safe location.

  4. Hit Save once you are done.

  5. If you want to re-generate your API credentials, simply return to the page and click Generate Token. Any previously generated API token will be invalidated.

    💡SuperTip: You can also generate API tokens from our Marketplace. To do that, navigate to Marketplace > Lifecycle Manager

Integration steps in for technician accounts:


If you use custom role API tokens instead of Admin API tokens, please ensure that the following permissions are enabled for the assets. To set up permissions, navigate to

  1. Settings > Roles and Groups > Technician Roles

  2. Click Create to create a new role for use with the Lifecycle Manager integration (i.e., the LM integration role) with the following permissions:

    1. Under Client Settings > Client, set permission to View only.

    📝Note: Please ensure that “All Clients” permissions are enabled, so that all asset data associated with those clients will be synced with Scalepad. If not, only the asset data associated with that particular technician will be synced.

    1. In Client Settings > Site, set permission to View only.

    2. Under Asset Management > Asset, set permission to View

    3. In Asset Management > Asset, set permission to Edit (This is only required if you
      plan to implement Two-Way syncing)

    4. Under Asset Management > Asset Views, set permission to View only

  3. Enter a name for the Technician Role. A description is optional. In the following example, we have used the LM Integration Role.

  4. Click the Save button.

Generating API tokens:

To generate API Tokens,

  1. Sign in to your account and navigate to Settings > Profile Information >
    API Tokens.

  2. Click the Generate Token button or copy the already-generated token as shown below.

  3. Once you are done, hit save. You will use this technician API token to set up the
    integration in Scalepad.

Integration steps in Lifecycle Manager

Add API credentials to Lifecycle Manager

  1. From Lifecycle Manager, navigate to Integrations and click the Add Integration button.

  2. The Add Integration page will open. Select

  3. Enter the following information into the add integration page.

    1. MSP Subdomain

    2. API Token

  4. Click Save SuperOps Setup.

When you click Save SuperOps Setup, Lifecycle Manager performs a full sync. When finished, you should be able to view your hardware assets in your account.

What’s next

  • How to adjust your sync settings

How to adjust your sync settings

Use this guide to adjust any sync settings for your integration in ScalePad
Lifecycle Manager. Navigate to Integrations, and select

Three settings can be adjusted for your integration:

  1. Only sync assets checked in—synchronize hardware assets within a specified period of time after they were last checked into

  2. Enable Two-Way Sync Fields in Lifecycle Manager

Only sync assets checked-in

This setting will make Lifecycle Manager only sync hardware assets that have last checked into within certain time frames.

  1. Select an option from the drop-down menu.

    1. Within past 30 days

    2. Within past 60 days

    3. Within past 90 days

    4. All assets (no check-in limit)

  2. Click Save SuperOps Setup.

Enable Two-Way Sync Fields

These dates are queried by Lifecycle Manager and written back into

  1. Under Enable Two-Way Sync Fields, select the appropriate boxes to enable Two-Way Sync for these fields

  2. When you're finished, click SuperOps Setup.

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