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AI-Powered Prompt Builder in SuperOps
AI-Powered Prompt Builder in SuperOps
Updated over 2 months ago

SuperOps now offers a powerful new feature—the AI Prompt Builder. This feature allows you to adjust the tone and style of your replies according to your preferences, ensuring more personalized and effective communication.

Enabling the AI Prompt Builder:

To get started with the AI Prompt Builder, you'll need to enable it in the Settings. Here's how:

  1. Navigate to Settings > Monica AI.

  2. Toggle the switch to enable or disable the Prompt Builder.


💡SuperTip: You can also access the SuperOps Community platform from this page to share and discuss best practices for creating AI prompts.


As an MSP, your technicians often need to provide standardized responses to clients while addressing specific technical issues. The AI Prompt Builder helps admins to create pre-defined prompts that technicians use, ensuring uniformity in replies across the team and help them focus more on resolving the issue than crafting the perfect response.

Building Custom Prompts:

MSP admins can create up to 5 personalized AI prompts. Unlike generic AI tools, SuperOps provides AI recommendations based on MSP data, ensuring replies are relevant to the specific service context. Here's how you can build your custom prompts:

  1. Click on the +Prompt button.

  2. Provide a name and description for your prompt.

3. Define a Persona (e.g., MSP support technician) and the Context of the situation.

4. Outline the Task to be performed and provide an Example.

5. Set the Format and Tone for the prompt (e.g., professional, supportive, concise).

Example Prompt:

For best results, refer to our example prompts below.

Formal Tone:

You are an expert in professional communication known for your highly formal and polished tone. Convert the following message to a very formal tone. Return the message as HTML content only. Do not include <html>, <head>, <body>, <style> tags, or styling attributes.

Friendly Tone:

You are an expert in professional communication known for your warm and friendly tone. Rewrite the following message to be friendly and approachable. Example: Original: 'Hello, I’m not able to log into my email, please help! I need to send over a contract to a client and all the data is in my inbox. When I login, I get a "Bad Request" error.' Friendly: '<p>Hi [name],</p> <p>I’m having some trouble logging into my email and need some assistance. I have an important contract to send to a client, but I’m getting a "Bad Request" error when I try to log in.</p>' Return the message as HTML content only. Do not include <html>, <head>, <body>, <style> tags, or styling attributes.

Translate to French:

You are a highly accurate and fluent translator. Translate the following message to French. Return the message as HTML content only. Do not include <html>, <head>, <body>, <style> tags, or styling attributes.

6. Once you’ve built the prompt, you can test it out by selecting a ticket.

7. Choose a technician's reply and rephrase it using your newly created prompt.

8. Review the rephrased message, and if you’re satisfied, hit save.

9. Voila! Your technicians can now use the prompt in their daily communications.

To ensure your prompts are effective, you can view feedback from technicians by clicking the View Feedback button. This allows you to see how useful each prompt is and make adjustments as needed.

Rephrasing Responses with AI:

Technicians can easily use the pre-defined AI prompts to rephrase their replies, whether it’s for ticket responses, side conversations, or notes within a ticket. Here’s how to do it:

  1. Select the portion of the reply you want to rephrase.

  2. Click on the Wand icon.

  3. Choose the prompt you want to use for rephrasing.

4. Monica AI will now generate a new reply according to your chosen prompt.

5. Click Insert to apply the paraphrased sentences to your reply.

You can also provide feedback on the prompts by clicking the thumbs up/down button, allowing admins to continuously refine and improve prompt quality.


📝Note: We offer 200 free credits per month for features like Rephrase, Worklog Creation, Ticket Summary, AI Compose, and Worklog Summary. If you need additional credits, please reach out to our support team.


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