What is an agent?
The SuperOps agent is a small software package installed on your devices, such as laptops and workstations, to gather a range of different metrics to gauge the device’s health and transmit it back to your managed service provider. Your MSP can also perform a variety of actions through this agent remotely on your devices to troubleshoot them and keep them running smoothly.
Devices with these agents installed can also be converted into probes that can be used to monitor network devices that do not support agent installation, such as printers, routers, switches, etc.
What does the agent have access to?
Upon installing the agent on your device, you gain access to the following items:
Domain Name,
Host Name,
OS & OS Version,
IP Address, Manufacturer & Model,
Agent Version,
Gateway,
Purchase Date, and
Warranty expiry date.
CPU,
Memory,
Disk Volume,
Open Ports,
User Log,
Event Log,
Network Adapters,
Hardware and Miscellaneous information,
Video Card and Sound Card
Bitlocker details
Windows services,
File Explorer,
All Processes,
Registry Editor,
Managed software and
Software Details.
Terminal Access (Powershell and CMD)
What actions can the agent perform?
Here’s a list of all the actions that the MSP can perform remotely through the SuperOps agent:
Running scripts to perform automated actions
Applying patches to fix glitches and protect against vulnerabilities
Reboot your device to ensure critical patches are installed successfully
Remotely access your device to diagnose and fix issues