Staying informed and responsive to critical updates is essential when running a business. SuperOps.ai’s notification system keeps you and your team in the loop like never before.
Real-time updates through multiple channels:
SuperOps.ai's notification system offers a trifecta of communication channels to ensure that important updates are never missed. You’ll receive notifications through:
Email notifications: Email notifications deliver updates directly to your inbox, ensuring that even when you're not logged into the system, you stay informed.
2. Mobile App Push Notifications: Our mobile app push notifications deliver real-time updates to your device, allowing you to respond promptly, whether you’re on the go or simply prefer mobile alerts.
3. In-App Notifications: Stay notified of events as they happen in real-time as you work in the SuperOps.ai app to jump into action right away.
The Notification Center:
SuperOps.ai’s notification center is a dedicated hub for managing all your notifications. Here’s what it offers:
Go to Settings > My MSP > Notification Center.
Here, notifications are neatly categorized by modules, making it easy for you to navigate.
3. Easily enable or disable notifications by clicking on the email, app, or mobile buttons.
4. Hover over the "i" icon to view the recipients of a specific notification.
5. Customize email notifications by selecting the "View template" option, as shown below.
6. Here, you can personalize your notifications using the provided placeholders on the right side of the page.
7. Simply type a "#" in your template and choose an item from the list to include dynamic variables in your notification template.
Technician notifications
Here’s a list of technician notifications that are currently available in SuperOps.ai:
New Ticket Created | Notifications go to those mentioned in the email notification settings when a new ticket is created, keeping stakeholders informed from the start. |
Ticket Assignments | Technicians receive notifications when a ticket is assigned to them individually or to their technician group, helping them work on the ticket as soon as possible |
SLA Escalations | Notifications are triggered based on SLA settings, ensuring that response and resolution times are met consistently. |
Requester Replies | Technicians and followers receive notifications when the requester replies, keeping everyone involved in the loop. |
Note Additions | Stay informed when notes are added to tickets, allowing for collaboration and up-to-date information sharing. |
Ticket Approval | Technicians and followers receive notifications when there are updates to ticket approval status. |
Approval Actions | Technicians and followers are notified when any approval actions are taken. |
Client notifications:
In addition to the above notifications, technicians also receive specific client notifications:
New email | Notifications go to those configured in the email notification settings when a new email arrives, ensuring that important client communications are addressed promptly. |
Requester replies | Similar to email notifications, technicians receive notifications when the requester replies, ensuring that you don’t keep prospective clients waiting. |
Quote Approval and Rejection | Notifications are sent to the user who created the quote when the status of their quote is updated. |
Task notifications:
For easier task management, SuperOps.ai provides the following task-specific notifications:
Task Assigned | Notifications go to the individual to whom the task is assigned. |
Task Due Today | Notifications are sent at 12 AM (MSP timezone) on the day the task is due to the assigned technician. |
Task Overdue | Notifications are sent to the assigned technician when a task becomes overdue. |
📝Note: Task reminders are only available through email and in-app notifications.