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How to use the terminal for assets in
How to use the terminal for assets in

Learn how you can use the asset’s terminal in to execute a variety of operations in the client’s asset effectively.

Manish Balaji avatar
Written by Manish Balaji
Updated over a week ago

Whether it’s navigating a directory, managing files, or searching a registry, a terminal is super helpful to have while performing everyday tasks as an MSP. The terminal helps admins and technicians perform complex tasks without the need for a graphic interface.

In, we’ve done things differently by building a full-fledged terminal within Technicians can quickly open up the terminal for an asset experiencing issues, use text commands to diagnose the issue, and deploy quick fixes or automation to resolve the issue, without leaving the platform.

Before we get into the finer details, let’s take a look at what a terminal is and what it does.

What is a terminal?

A terminal, also known as a command line interface, or console, enables users to perform and automate different types of tasks on a computer using easy text commands, without the help of a GUI, or a graphical user interface. It’s your command center to execute your everyday operations with speed and efficiency.

How to use the terminal in

1. Click the Modules icon on the pane to the left. Click the assets module under the asset management section.

2. Inside the assets module, you’ll see a list of all the assets you manage for your clients. Select the asset experiencing issues and open up the asset details. Inside the asset details page, you’ll find the terminal option at the top right of the window.

Terminal controls.png

3. These are the options available to you while opening up a terminal:

For Windows:

  • Command prompt or cmd.exe as system admin

  • Command prompt or cmd.exe as a logged-on user

  • Powershell as system admin

  • Powershell as a logged-on user

For Mac:

  • Shell as system admin (bash)

  • Shell as a logged-on user (bash)

Mac terminal controls.png

4. Once you’ve selected the terminal and the role, the terminal window opens up, where you can start using different text commands to start executing the tasks you need to.

Terminal window.png

And you’re set! The terminal is only a couple of clicks away, whenever you need it to troubleshoot your client’s assets.

Please keep in mind that the terminal is not supported for the following operating systems and servers:

  • Unsupported operating systems: Windows 7,8

  • Unsupported servers: Windows servers 2012, 2016

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