Contracts are part and parcel of any transaction between an MSP and their clients. It's an assurance that aligns both parties on the services to be delivered, and the compensation that's to be paid for them. A good contract management tool makes it easy for MSPs to build contracts, send them, and keep them updated with minimal effort.
With SuperOps’s Contract Management, you can:
Build and manage contracts efficiently.
Integrate worklogs into invoices with a few clicks.
Customize pricing and automate recurring invoices.
Gain insights into profitability and performance metrics.
Things to know
Before we jump into setting things up, here are some things about our contract management that you should know:
Service Catalog: Your service catalog is the single source of truth for a list of all the products and services your MSP provides. SuperOps lets you build this list manually or sync it with tools like QuickBooks or Xero. Once synced, any updates you make in those tools are automatically reflected in SuperOps. This keeps everything consistent and saves you the hassle of double entry.
Contract Types: SuperOps supports four types of contracts, tailored to different business scenarios:
Recurring Service Contracts: Designed for ongoing services, these contracts provide predictable, periodic billing.
Usage-Based Contracts: Ideal for clients who pay based on consumption, offering flexibility.
One-Time Contracts: Used for project-based work, providing a clear agreement for specific tasks.
Time and Material Contracts: Enable discounted, ad-hoc services, giving you a way to accommodate non-standard client requests.
Delivery Map: The Delivery Management Module ensures efficient service delivery by defining how services are provided within the client’s organization. It specifies service levels and guarantees consistency and efficiency.
Profitability and Revenue Reports: The MSP Financial Metrics Dashboard provides an overview of your business’s financial health. It consolidates key metrics into a visual, easy-to-understand format, allowing you to track performance, identify trends, and make data-driven decisions.
Now you have all the context you need to glide through the resources in this module to find the solutions you're looking for!