When a client device you manage needs to be repaired or updated, it’s easy for monitoring tools to misread maintenance activity and flood you with alerts. These false alarms create unnecessary noise, disrupt your focus, and end up consuming crucial technician bandwidth.

With Maintenance Mode, you can avoid such false alarms by pausing alerts, patches, and scripts for devices under maintenance, so you can work distraction-free. Let's see how you can make the best use of maintenance mode in SuperOps below.

For recurring maintenance tasks, you can set up a maintenance schedule under policies, based on your different clients' needs.

1. Go to Settings > Policy Management and select the policy set you want to work with.

2. Click on Maintenance Mode and give your maintenance task a name.

3. You can set up the frequency of your recurring schedule at a daily, weekly, or monthly basis based on your needs.

4. Next, configure the window for your maintenance, which is essentially the duration until which an asset will be under maintenance mode. This can be configured in hours or days.

5. Under Configuration, select the services that you want to pause during maintenance. You can pause alerts & notifications, patches, and scripts. Any alerts and scripts that are paused during maintenance will be rejected completely, and will not be queued and applied later when the maintenance mode ends. On the other hand, patches will be queued and applied once the maintenance mode ends.

6. You also have the option to set an effective date from which you want the maintenance schedule to kick in.

For immediate fixes or repairs, you can put an asset under maintenance manually from the asset detail page.

1. Click on the Actions icon (wrench) at the right top.

2. Click Start Maintenance and configure the start and end time. If you would like maintenance mode to kick in right away, select Starting Immediately.

3. Select the services you would like to pause and hit Save.

4. An asset that is currently under maintenance mode will have a label that says "Maintenance" visible at the top right, along with the start and end times. You can mark the end time as Never if you are unsure how long it will take to complete your maintenance tasks.

5. Once you are done with your maintenance tasks, you can stop maintenance by clicking on the edit option and then clicking End now. You can also edit the end time here if required.

Under Assets > Maintenance, the maintenance dashboard will give an overview of all the maintenance mode configurations that you have set. You can see what assets are scheduled to fall under maintenance and when. You can also see if a particular maintenance mode was initiated via policy or if it was initiated manually under the Initiated By column.

If you click on a maintenance mode configuration from the list, you will see the list of assets that this maintenance policy (or ad hoc maintenance) is scheduled to run on. You can jump into an asset's page to edit or turn off maintenance from here, based on your needs.