Assigning technician roles
Technician roles help you define access for a technician within the portal. You can categorize your technicians into various teams, giving them access based on their roles and responsibilities.
By default, SuperOps provides two technician roles: IT Admin, and Technician. Additionally, you can create custom roles tailored to your organization. The IT Admin role is the highest in the hierarchy, with full access to every setting. Permissions for this role cannot be changed, as IT Admins manage all other roles within your account.
Creating Technician Roles
To create custom user roles:
Navigate to Settings > Roles and Groups > Technician Roles.
On the Technician Roles page, click +Create.
3. On the Create Technician Role page, do the following:
Add role name and description.
Assign users to this role.
Define access and permissions across modules.
Click Save.
Note: A technician can only have one role at a time. If you assign a technician to a new role, their previously assigned role will be revoked.