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Customize the Order of Ticket Conversations
Customize the Order of Ticket Conversations
Updated over a week ago

You can now choose the order of ticket conversations, either in chronological (oldest first) or reverse chronological (latest first) order.

To do that,

  1. Navigate to Settings > Profile Information

  2. Scroll down to the Conversation Preferences section.

  3. Choose your preferred configuration for organizing your ticket conversations.

4. Once you’re done, hit Save.

5. The changes will be immediately applied to your ticket conversation page as shown below.

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