To manage your Apple devices (iPhones and iPads) with SuperOps, you first need to establish a secure connection with Apple's push notification service. This is done by creating and uploading an Apple Push Notification service (APN) certificate. This certificate allows SuperOps to securely communicate with your managed iOS devices. This guide will walk you through the entire process.
With SuperOps Mulit-tenant approach, you can set up connections for each client within Superops's portal.
Create a New MDM Configuration
Navigate to Settings and select MDM configuration from the menu.
Click the New configuration button to start setting up MDM for a new client.
In the pop-up window, select the client you want to configure from the dropdown list and click Proceed.
You will be directed to the setup page. To begin configuring Apple devices, click on Add APN Certificate under the 'Setup iOS devices' option.
Generate and Upload Your APN Certificate
Follow the steps in the 'Add APN Certificate' wizard to get your certificate from Apple and link it to your SuperOps account.
Download the CSR file: The first step is to download a Certificate Signing Request (CSR) from SuperOps. This file is required by Apple to generate your unique push certificate. Click Download CSR file.
Configure push notifications: Next, click Open Apple Portal. This will open the Apple Push Certificates Portal in a new browser tab.
Sign in with your client's Apple ID.
Once signed in, click Create a Certificate on the Apple Push Certificates Portal homepage.
On the 'Create a New Push Certificate' page, click Choose File and Upload the CSR file you downloaded from SuperOps in Step 1.
Apple will confirm that the certificate has been created. Click Download to save the new push certificate (.pem file) to your computer.
Upload the .pem file: Return to the SuperOps application. Drag and drop the .pem file you just downloaded from Apple into the upload area, or click to browse for it. Enter the same Apple ID you used to create the certificate on the Apple Portal and Click on "Save.
The email address provided here will be used to send reminder notifications before the APN certificate expires.
Configuration Complete
Once saved, the APN certificate is successfully configured for your client. You will now see the APN ID, the associated Apple ID, and the certificate's expiration date. It's important to note that APN certificates are valid for one year and must be renewed annually to maintain MDM functionality.
With your APN certificate in place, you are now ready to start enrolling devices manually and managing your iOS devices through SuperOps.