In this article, you’ll learn how to use the ticket approval feature in SuperOps. This feature allows you to create a structured and auditable process for managing internal requests.
Understanding the approval feature
The approval feature is a workflow mechanism within SuperOps that routes requests through a predefined chain of reviewers for authorization.
It ensures that actions or resource allocations, such as requesting new software licenses or remote work equipment, receive consent from the right stakeholders before proceeding.
Adding an approver
You can assign approvers in SuperOps if they are department heads or stakeholders who need to authorize service requests.
Go to Settings > Users.
While adding a new user, you can mark them as an Approver. If the user already exists, select them from the list.
Under the Requester role, click on Approver.
4. Click Save to confirm.
Now the selected user is added as an approver for requests.
Initiating approvals from the ticket screen
Technicians can initiate approval directly from the ticket screen while working on a request.
Open the ticket and click Initiate approvals.
2. You’ll see a list of all users who have been added as approvers in your organization.
3. Select the specific approver for this request.
Adding a message for approvers
When sending an approval request, you can add a message for context.
Enter your message in the Add a message to send to approver(s) field.
2. Click Send.
The approver will receive the request and can:
Approve the request
Reject it
Ask for additional information
This ensures every request is documented, transparent, and aligned with organizational policies.