Technician groups allow you to organize team members based on their skills or the departments they support. A single technician can belong to multiple groups.
Steps to Create Technician Groups
Navigate to Settings > Roles and Groups > Technician Groups.
Click +Create.
3. On the Create New Technician Group page, complete the following:
Name your group and provide a one-line description.
Click Edit to add technicians or sites.
Click Done when you've finished making changes.
💡 SuperTip: Enabling the technician Auto-Assignment checkbox will automatically assign technicians to new tickets associated with the group. Tickets can be assigned using either Round Robin or Load-Based assignment rules.
📝Note: You can also associate a site to the technician group and any tickets that are assigned to that site will be automatically assigned to technicians under this group.